Refund policy

Damages and Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong item, please contact us within 30 calendar days of delivery so we can make it right.

To report an issue, please email us at shopoddcoil@gmail.com with your order number and clear photo(s) or video showing the issue. Depending on the situation, we may offer a free replacement or a full refund.

You do not need to return a damaged or defective item unless we specifically ask you to.

For quality issues, please provide a clear photo showing the product and the issue. If you received the wrong product, please include a photo showing the item and its size or product label where applicable.

What We Don’t Cover

Because ODDCOIL products are made to order, we do not accept returns or exchanges for:

Choosing the wrong size or color
Changing your mind
Ordering the wrong product
Minor variations in color, texture, or print placement that can naturally occur during the printing process
Issues caused by normal wear and tear or improper care
Incorrect or incomplete shipping addresses provided at checkout

Please check the size guide and product details carefully before placing your order.

Exchanges

We do not offer traditional exchanges. If your item arrives damaged, defective, or incorrect, please contact us within 30 days and we will arrange the appropriate solution, which may be a replacement or refund.

Refunds

If your refund is approved, we will process it to your original payment method. Processing times may vary depending on your payment provider.

Please note that refunds are only available for eligible issues described above. We are unable to offer refunds for items that are received as ordered but no longer wanted.

Order Issues

If your package appears to be damaged during delivery, please take photos of both the packaging and the product before contacting us. This helps us investigate the issue and process your claim as quickly as possible.

If your order hasn’t arrived, please contact us as soon as possible so we can investigate the shipment.